Support Snapshot for IT Helpdesks
IT support asking "which browser are you using?" or "what's your IP address?" Press one button and send them a short code instead. They see your device, browser, screen, connection and internet provider, plus a quick speed check, without you installing anything.
- Encrypted
- Deleted after 24 hours
- Nothing to install
What's included
- Device and browser: operating system and version (including Windows 10 or 11), browser and version, processor cores, memory and graphics.
- Screen: resolution, scaling, window size and colour scheme.
- Connection: your public IP address, internet provider, a latency and jitter check, and download speed to our server.
- Settings: time zone, clock accuracy, language, cookies and storage.
Privacy
- The snapshot is encrypted with a key made from its code. We don't keep the code itself, only a one-way fingerprint of it.
- It's deleted automatically after 24 hours, or straight away if you or the technician press Delete.
- Scammers pretending to be IT support or your bank ask for codes like this. Only send one to support you contacted yourself.